Our Policies
1. Order Confirmation
Orders are confirmed only after full payment for the food is received via Paystack. Once paid, you will receive an order tracking link. We will also contact you to confirm delivery details.
2. Payment Policy
All food payments must be made securely online. The delivery fee is NOT included in your online payment. You are required to pay the delivery fee directly to the dispatch rider in cash or transfer upon arrival.
3. Delivery Policy
We outsource our deliveries to third-party dispatch riders. While we strive to ensure timely delivery, wait times depend on rider availability and distance. We will give you an estimated delivery time when we confirm your order.
4. Delivery Waiting Policy
Dispatch riders will wait a maximum of 10 minutes at your location. If you are unreachable or unavailable within this timeframe, the rider will leave, and you will be responsible for paying another delivery fee for a second attempt.
5. Cancellation Policy
You may cancel your order only before preparation begins (i.e., while your order is in "Pending Confirmation" status). Once your order status changes to "Preparing," cancellations are strictly not allowed.
6. Refund & Replacement Policy
We do not offer refunds once food is prepared. If there is a genuine issue with your order (e.g., wrong item delivered), please contact us immediately on WhatsApp with a photo, and we will arrange a replacement.
7. Pickup Policy
If you prefer to pick up your order at our location (Uniosun second gate, opposite VIP Lodge), please contact us on WhatsApp immediately after placing your order to notify us.
8. Allergen Policy
Our food may contain traces of allergens (e.g., dairy, eggs, gluten). If you have a severe food allergy, please contact us before placing your order.